At yo99, we believe your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use the yo99 platform, how that information is used, who it may be shared with, and the rights you hold over your own data. We keep things plain and honest — no legal maze, no hidden practices.
Our Commitments
Six core commitments that define how yo99 handles your personal information. Full details follow in the legal text below.
yo99 collects only the personal data that is genuinely necessary to deliver our services, comply with legal obligations, and protect the security of your account. We do not collect data speculatively or without a clear purpose.
All data transmitted between your device and our servers is protected by bank-grade 256-bit SSL encryption. Sensitive data at rest is stored using industry-standard encryption protocols. Your information is never stored in plain text.
yo99 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your information is used solely to operate, improve, and protect the yo99 platform and your account.
You have the right to access, correct, and request deletion of your personal data held by yo99. You may also request a portable copy of your data, object to certain processing activities, and withdraw marketing consent at any time.
yo99 uses cookies to improve platform performance, remember your preferences, and analyse usage patterns. You can manage your cookie preferences at any time. We clearly distinguish between essential cookies and optional analytics cookies.
yo99 retains personal data only for as long as it is required for the original collection purpose, or as mandated by applicable law. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
Summary: yo99 collects personal data to operate your account, verify your identity, process payments, and comply with legal obligations. We protect your data using industry-standard encryption, we do not sell it to third parties, and you retain meaningful rights over it at all times. This policy applies to all users of the yo99 platform, including players based in Pakistan.
This Privacy Policy ("Policy") describes how yo99 ("yo99," "we," "us," "our") collects, uses, stores, and discloses personal information about individuals ("you," "your") who access or use the yo99 online casino and sports betting platform, available at yo99.pro and any associated applications or sub-domains (collectively, the "Platform").
yo99 is committed to handling your personal data with transparency, integrity, and in full compliance with applicable data protection principles. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
If you have questions about any aspect of this Policy, or wish to exercise any of your data rights, please contact us at [email protected].
yo99 collects personal data through a number of channels, including directly from you during registration, via your ongoing use of the Platform, and through automated technical means. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport number, photograph | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address (city, province, Pakistan) | Registration form, account updates |
| Financial Data | JazzCash / EasyPaisa wallet IDs, bank account details (HBL, UBL, Meezan Bank), transaction history in PKR | Payment processing, withdrawal requests |
| Gaming & Betting Data | Game history, bet amounts, win/loss records, session durations, wagering patterns | Platform activity logs |
| Technical Data | IP address, device type, browser type and version, operating system, unique device identifiers | Automated collection via cookies and server logs |
| Usage Data | Pages visited, features used, click patterns, referral source, time spent on Platform | Analytics tools, session tracking |
| Communications Data | Live chat transcripts, support ticket history, email correspondence | Customer support interactions |
We do not intentionally collect special category data (such as health information, political opinions, or biometric data) unless this is strictly required for responsible gaming assessments or legal compliance purposes, and then only with your explicit consent or as otherwise permitted by law.
yo99 uses your personal data for the following purposes:
yo99 processes your personal data on the following legal bases:
Where yo99 relies on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not override your fundamental privacy rights. If you wish to obtain more information about any such assessment, please contact us at [email protected].
yo99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your personal data with third parties only in the following circumstances:
All third parties with whom yo99 shares personal data are required to implement appropriate technical and organisational security measures and to handle your data in a manner consistent with this Privacy Policy.
yo99 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Where consent-based cookies are concerned, you may update your preferences at any time by contacting our support team.
yo99 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / KYC legal obligation |
| Transaction Records | 7 years from transaction date | Financial regulatory obligation |
| Gaming & Betting History | 5 years from activity date | Responsible gaming monitoring, dispute resolution |
| Customer Support Records | 3 years from last interaction | Legitimate interests, contractual |
| Marketing Preferences | Until consent is withdrawn + 1 year | Consent |
| Technical & Usage Logs | 12 months from collection | Security, fraud prevention |
At the end of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you. Where deletion is not immediately possible (for example, due to backup schedules), data will be isolated and protected from further active processing until deletion can be completed.
yo99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While yo99 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device and network connection are appropriately secured.
Subject to applicable law and the specific circumstances of your request, you hold the following rights in relation to your personal data held by yo99:
To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request." We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
The yo99 Platform is strictly intended for individuals who are 21 years of age or older. yo99 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and you believe that a minor in your care has accessed the yo99 Platform or provided personal data to us, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act swiftly upon receipt of any such notification.
We strongly recommend that parents and guardians make use of parental control software to prevent underage access to online gambling platforms. yo99 supports all reasonable technological measures aimed at protecting minors from exposure to gambling content.
yo99 may send you promotional communications about bonuses, new games, PSL cricket betting specials, slot tournaments, VIP events, and other yo99 Platform news. We will only send marketing communications where you have explicitly opted in to receive them during registration or at a later point through your account settings.
You have the right to opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect the delivery of transactional or service-related messages — such as account notifications, withdrawal confirmations, security alerts, and KYC requests — which are sent as a necessary part of managing your account.
yo99 operates globally and may process your personal data on servers located outside of Pakistan. Where personal data is transferred to countries that do not provide a level of data protection equivalent to that applicable in your jurisdiction, yo99 will ensure that appropriate safeguards are in place to protect your data.
Such safeguards may include:
By using the yo99 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, please contact us at [email protected].
yo99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered users via email or an on-screen notification at least 7 days before the changes take effect.
For minor or administrative changes — such as typographical corrections, clarifications of existing language, or updated contact details — amendments will take effect immediately upon publication. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
We encourage you to review this Privacy Policy periodically to stay informed about how yo99 is protecting your information. Continued use of the Platform after any amendment constitutes your acknowledgement of the revised Policy.
This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all prior versions of the yo99 Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please reach out to the yo99 data protection team using the following contact details:
If you are not satisfied with yo99's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.
Your data is protected, your privacy is respected, and your account is secured with 256-bit encryption. Join hundreds of thousands of Pakistani players who trust yo99 for premium casino games and live cricket betting — all in PKR with instant JazzCash and EasyPaisa transactions. 21+ only. Play responsibly.